Community guidelines
These are the rules for messages on eStudent 360, and the reason behind each one. We would rather you understood why a rule exists than just be told to follow it.
1. The short version
Every message sent on eStudent 360 goes through an automatic safety check before it reaches the other person. The check looks for six things: contact details, harassment, sexual content, attempts to meet up or move the conversation somewhere private, signs that someone is in crisis, and strong swearing.
A lot of people here are under 18. That is the whole reason these rules are stricter than a normal messaging app, not because we think you cannot be trusted, but because the same rules have to work for a 14-year-old and a stranger they have never met.
2. Contact details stay off messages
Do not share or ask for phone numbers, email addresses, home or school addresses, social media handles, profile links, or usernames for WhatsApp, Telegram, Signal, Snapchat, or Instagram. This is the rule people trip over most often, and usually with no bad intent at all.
Why: everything that protects you here only works here. Messages on eStudent 360 are checked, mentors are verified and can be suspended, conversations can be reviewed by a trained safety team, and a guardian can be told when something goes wrong. The moment a conversation moves to a personal phone number or a private social account, all of that stops. Nobody is checking, nobody can see it, and nobody can step in. Adults who intend harm to a young person know this, and moving the conversation off-platform is almost always their first move, so it is a step we block for everyone rather than trying to guess who means well.
If you genuinely need to arrange something that requires contact details, ask us through support and we will find a safe way to do it.
3. Treat people decently
No insults, slurs, threats, or bullying, towards your mentor, your student, or anyone else you talk about. Disagreeing is fine. Being blunt is fine. Aiming it at a person is not.
Why: mentoring only works when the other person can say something honest without bracing for it. One cruel message can end that for good.
4. Nothing sexual
No sexual language, no sexual questions, no images or requests for images of that kind. There is no version of this that is acceptable on eStudent 360, and it does not matter who started it.
Why: this platform exists for education and career mentoring, and many of the people on it are children. Sexual content directed at a minor is a criminal matter, not a rules matter, and we treat it that way.
5. No meeting up, no secrets
Do not arrange to meet in person, do not ask a student to keep a conversation secret from their parents or guardian, and do not ask about someone’s age, where they live, or when they are home alone.
Why: these are the specific steps adults use to isolate a young person, and they usually arrive dressed up as kindness, a special friendship, something just between us, a favour. We flag the behaviour rather than trying to judge the intent, because by the time intent is obvious it is too late. If a mentor asks you for any of these things, please report it. You will not get in trouble.
6. If you are struggling
Messages that suggest someone might hurt themselves are treated as a wellbeing concern, not a rule you broke. Nobody is punished for saying they are not okay.
If that is you right now, please go to support, it lists emergency numbers and a direct address for our safety team. Telling one adult you trust is worth more than anything a website can do for you.
7. Swearing
Strong swearing gets picked up by the check. It is the mildest thing on this list and it will not get you into serious trouble, but this is a space shared with students, mentors, and schools, so keep it roughly the way you would talk to a teacher you like.
8. What happens when a message is flagged
The check gives every flagged message a level of seriousness. At the lower levels the message is delivered and you get a note about it. At the higher levels the message is held back and never reaches the other person, and we tell you that plainly, so a message never just quietly disappears.
A trained human reviews the more serious flags. If you are under 18, your guardian may be sent a copy of the same note we send you, where they have given consent to receive it. Repeatedly ignoring these rules can lead to messaging being restricted or an account being suspended.
Spelling things creatively to get around the check does not work. It is built to expect that, and trying is treated as knowing the rule.
9. When we get it wrong
The check is automatic, and automatic checks make mistakes. It does not always understand jokes, slang, or context. A phone number in your message might have been a maths problem.
If your message was flagged and you think that was wrong, tell us through support and a person will look at it. That is not a formality: flags do get overturned, and it also helps us fix the check for everyone else.